TERMS & CONDITIONS
WHEN YOU ARE SHOPPING ON OUR WEBSHOP, YOU ARE AUTOMATICALLY ACCEPTING OUR TERMS & CONDITIONS. THEREFORE, WE RECOMMEND THAT YOU READ THE FOLLOWING CAREFULLY BEFORE PLACING YOUR ORDER.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.
The amount for your order will be charged when the payment has been accepted.
The amount for your pre-order will not be charged until your order has been shipped.
You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed by e-mail.
SHIPPING AND HANDLING
Your order will be dispatched within 1-5 working days from the time you place your order.
We do not process or ship orders on weekends or holidays.
Your order will be shipped by International Courier.
RETURN & EXCHANGE
Gelfer gladly accepts returns and offers you 14 days of return from the date on your receipt.
Send an email to about your complain.
Send the package to:
Daniella Gelfer, Rehov Graetz 7, apartment #13 6346509 Tel Aviv, Israel.
Goods must be returned unused and in same condition as when received with tags attached.
Return of goods is at own expense.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
Please note that we are only able to offer size or colour exchanges.
If you wish to exchange your item for an alternative style, and there should be a price difference, this will be charged to the credit card.
Although we aim that the website is accurate in all respects, we can not guarantee that all available products
at Gelfer’s shop is in stock when your order is processed.
In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail
and give you the opportunity to revise or cancel your order.
When placing a pre-order on our webshop, we will charge the amount for your order when we proceed your order.
Your order will be dispatched as soon we receive the item from our supplier.
We aim to keep the expected delivery stated in the item description but delays on the production can occur.
All products are covered with a 12 months guarantee to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery,
please contact including your order number, images of the claim and a description.
All personal information is stored in connection with use of the website and webshop will be treated with utmost care.
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.
For security reasons, no payment information is kept in our database.
Cookies are used to improve your experience on this site.
These cookies identify your computer and allows the website to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is being activated.
This allows you to refuse the use of this cookie, or to tell your browser it will delete the cookie at the end of your visit.
Our webshop can not be used if cookies are not allowed.